Tech Mahindra Partners with Yellow.ai To Redefine Enterprise Customer Experiences with Conversational AI

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Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced a partnership with Yellow.ai, the world’s leading next-gen total experience automation platform, to transform enterprise customer experiences with conversational AI. The collaboration aims to change the way businesses interact with their consumers, employees, and vendors.

Tech Mahindra and Yellow.ai will collaborate on next-generation conversational AI technologies to improve omnichannel capabilities including Enterprise Resource Planning (ERP), Human Resources Management System (HRMS), Supply Chain Management (SCM), and Customer Relationship Management (CRM) (CRM). Enterprises across the globe will benefit from these implementations, which will help reduce costs, optimize resources, improve response time, and provide intelligent insights to key industry verticals like telecommunications, media & entertainment, energy & utilities, automotive, healthcare, retail, and manufacturing.

“As organizations across the globe are shifting from transactional to the conversational business model, we believe that conversational CX and EX solutions will revolutionize the way they do business. Our partnership with Yellow.ai is aimed at driving digital transformations in the CX and EX space. Together, we aim to redefine the way enterprises connect with their customers and employees by personalizing their interactions,”

Birendra Sen, Head, Business Process Services, Tech Mahindra, said. 

Customers and staff will be able to receive customized experiences as a result of this relationship. Conversational chatbots and voice bots for live chat, email assistance, and ticket management will all be supported by the unified service, which will be available on a variety of platforms. These features will enable customer experience automation and full-stack experience automation for IT, HR, and P2P, as well as support conversational campaigns and surveys, provide analytical insights and enable customer experience automation and full-stack experience automation for IT, HR, and P2P.

“We are breaking new ground with Tech Mahindra to give enterprise customers a competitive advantage with greater efficiencies across business processes. With our joint offerings, we aim to redefine how enterprises connect with their customers, employees, and vendors. Combining a conversational layer built on our rich NLP engine with Tech Mahindra’s deep expertise in optimizing day-to-day business activities, our objective is to transform the future of work across a broad set of industries,”

Raghu Ravinutala, CEO and Co-Founder, Yellow.ai, said. 

For holistic Business Transformation, Tech Mahindra believes in a digital philosophy. Digital technologies help organizations become more human by allowing them to think, sense, connect, communicate, secure, and act better than before. Tech Mahindra invests in developing technologies and solutions that enable digital transformation and address the increasing needs of customers as part of its NXT.NOWTM framework, which strives to improve the ‘Human Centric Experience.’

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