Tata Consultancy Services (TCS), on Friday, announced that it has been ranked number one for customer satisfaction in an independent survey of CxOs from top IT spending organizations in the Nordics, by Whitelane Research.
“We are pleased to receive this number one position in the overall region as well as in each of the Nordic countries and thank all our customers for the great trust they continue to place in us. This recognition is a reflection of our customer-centricity and the investments we have made to build the capabilities needed to drive their growth and transformation journeys.”Avinash Limaye, Regional Head, Nordics, TCS
For the 13th year in a row, the IT firm has led the customer satisfaction rankings, with an overall satisfaction score of 82 percent, compared to the industry average of 72 percent. The 2022 IT Sourcing Study by Whitelane Research is based on responses from 350 CIOs and key decision makers from across the Nordics. The study looked into over 680 different IT sourcing relationships to evaluate service providers based on nine KPIs (KPIs).
“TCS has once again managed to win first place for customer satisfaction among IT service providers in the Nordic region. Taking home this accolade for the thirteenth year in a row is a phenomenal achievement that shows the belief their customers have in them. TCS’ ability to constantly adapt to market demands is one of many reasons they continue to be trusted to deliver year after year.”Jef Loos, Head of Sourcing, Whitelane Research
TCS demonstrated strong results across multiple dimensions and KPIs. It ranked number 1 for:
- Business Understanding (84% compared to the average of 74%)
- Service Delivery Quality (82% compared to the average of 74%)
- Contractual Flexibility (87% compared to the average of 72%)
TCS also ranked first in customer satisfaction in all of the report’s IT domains, including application development, maintenance, and testing; data centres, managed infrastructure, and hosting; and end-user services.
“From its inception, HMD Global has partnered with TCS to turn their belief in using mobile technology to enhance the lives of people everywhere into a reality. I remain immensely impressed and proud by how TCS brings the power of customer centricity, innovation and differentiated value proposition, while leveraging power of One TCS and amazing contextual knowledge to deliver exponential value to HMD and to our end consumers. With TCS as our growth and transformation partner, we will build on our aspiration to connect the world, powered by commitment and passion,” said Jussi Sorvali, CIO, HMD Global Oy.
The three major reasons for companies in the Nordics to outsource IT operations, according to the survey, are to improve scalability to meet business goals (63 percent), focus on core business (61 percent), and gain access to people and resources (53 percent).
Since 1991, TCS has had a presence in the Nordic region, with over 20,000 workers helping major customers in Sweden, Finland, Norway, and Denmark in their growth and transformation efforts. According to Brand Finance, the world’s premier brand valuation agency, TCS is the world’s second most valuable IT services brand. The Top Employers Institute recently designated it Europe’s #1 Top Employer.