Freshworks Adds IT Service Management Capabilities to Freshservice, expands Partnership with Device42

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Freshworks, on Wednesday, announced that it has deepened its strategic partnership with Device42, the market leader in asset management, to give Freshservice™ customers enterprise-grade asset management for enhanced business continuity.

“The partnership between Device42 and Freshworks brings immense power to the IT team. Pairing Freshworks’ modern, scalable software with ours allows us to address critical IT service management and lifecycle use case challenges for our customers,”

Raj Jalan, Device42 Founder, and CEO

Freshservice is a modern service management solution for companies of all sizes to deliver uninterrupted service by empowering agents to deliver high-value work and achieve faster return on investment. It proactively diagnoses and resolves outages faster to maximize system uptime.

The expanded association enables Freshservice customers to buy Device42 licenses directly from Freshworks. Device42 has also invested in a new integration and technical training of Freshworks sales and support.

“We’re now used to hybrid working environments with distributed IT teams, meaning the need for platforms that can deliver high service availability and reliability for employees is critical for digital transformation. Freshservice combined with Device42 means an ITSM solution to enable IT services and operations teams to keep business-critical services always on.” says Prakash Ramamurthy, Chief Product Officer at Freshworks.

The company said, ‘African Bank uses Freshservice to automate and manage applications and processes throughout their organization.’ The senior release manager at African Bank, said, “Freshworks was able to produce results within three days and actually started offering visibility of their other product suites, which was not even part of the scope of the proof of concept. The low code SaaS solution encompassed more processes and features than we knew of and it all came together in this really nice integrated solution.”

The use of  Device42 with Freshservice provides customers real-time information about complex infrastructure and their relationships for high-precision service management and delivery.

The company said, ‘This holistic infrastructure information from Device42 flows into Freshservice in real-time to enable advanced asset lifecycle management, efficient change planning, and rapid resolution of business-critical issues.’


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