Petrobras Accelerates Toward Automation and Internal Customer Experience with Support from Wipro and ServiceNow

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ServiceNow and Wipro Limited, a leading global information technology, consulting, and business process services company, announced today that they will help Petrobras, Brazil’s largest publicly traded company and one of the world’s largest oil, natural gas, and derivatives exploration, production, and distribution companies, accelerate its digital transformation.

“We want to ensure that the volume of information generated by the company’s operations is processed even more intelligently and safely, contributing to decision-making in an agile and assertive manner. Petrobras’ investment in digital transformation and innovation, which aims to add value to the business, also meets the company’s demand for digitalization of corporate processes,”

said executive ICT manager at Petrobras, Marcelo Carreras.

By upgrading and aligning IT infrastructure procedures with the company via a contemporary cloud solution centered on automation and integration, the project intends to improve the quality of service for internal users while also lowering costs. The project’s scope includes IT asset maintenance, system upgrades, and process digitization.

“We are very excited to be able to collaborate with the modernization of IT processes at Petrobras, one of the largest conglomerates in the world. We want to help the company in its mission to drive digital transformation through Hyper-automation which is the union of technologies for process automation through tools such as artificial intelligence and machine learning, in addition to significantly improving the experience of its employees,”

Douglas Silva, Vice President and Country Manager, Brazil, Wipro Limited said.

Wipro’s solution will also improve the availability of technological infrastructure, visibility, and cost management of IT assets, all of which will help Petrobras’ long-term development.

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